Refund policy

Howl & Fetch Return & Refund Policy

We want you and your pet to be happy with every purchase. If something isn’t right, please contact us and we’ll help.

30-Day Returns
You may request a return within 30 days of receiving your order. To qualify, the item must be unused, unworn, unwashed, and in its original packaging. Proof of purchase may be required.

To request a return, contact us at Howlandfetch@yahoo.com. If your return is approved, we’ll provide return instructions and the correct return address. Please do not send a product back without first contacting us.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items
For hygiene and safety reasons, items that have been used, chewed, washed, damaged after delivery, or otherwise show signs of use may not be eligible for return. Gift cards and certain final-sale items are also non-returnable where permitted by law.

Return Shipping
Customers are responsible for return shipping costs for standard returns unless otherwise stated. If an item arrives damaged, defective, or incorrect, Howl & Fetch will provide appropriate return or replacement instructions at no additional cost to the customer.

Exchanges
The quickest way to receive a different item is to return the original item and, once the return is approved, place a new order.

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at Howlandfetch@yahoo.com.